consumer protection

Consumer Protection (Distance Selling) Regulations 2000 as amended.

Discount Direct fully supports all government legislation and therefore offers the following information in accordance with the Electronic Commerce Regulations 2002:

1. Our trading name is Discount Direct, being an associated division of CDA Southern Limited. Our registered address is 6 Robel Way, Storrington, West Sussex.

2. Our Conditions of Sale are brief and found under their own heading within this website.

3. We have provided a good description for each product sold, along with full details of the price and any delivery charges payable. All items are shown inclusive of VAT.

4. Prices are current as shown on the website at any time. In order to respond quickly to market factors and relevant price lists, our prices can vary upwards as well as downwards from day to day. It is guaranteed, however, that the price offered at the time will be the price asked, even if the price is later altered before delivery.

5. The contract is considered binding between ourselves and our customers when we have confirmed the sale either by email, letter or verbal communication.

6. Our sales staff are able to advise customers on any questions concerning availability, delivery and despatch of goods.

7. As retailers of kitchen appliances we are reliant upon our suppliers to fulfil orders. There may be difficulties from time to time in delivering appliances to us within a reasonable period of time. Please email or phone us to establish the current situation. If we are unable to fulfil the contract for this reason then we will be happy to refund monies paid, or to offer an alternative product.

8. Any complaints should be addressed, preferably in writing, to: The Manager, Discount Direct, 6 Robel Way, Storrington, West Sussex, RH20 3DW

Electronic Commerce (EC Directive) Regulations 2002

Additional information as required by the
Privacy and Electronic Communications (EC Directive) Regulations 2003.

We are full members of RETRA, Euronics, Sussex Enterprise and also the Federation of Small Businesses through the membership of one of our Directors.

Please see our various sections in connection with our privacy policy, data protection and cookies or unique identifiers.

local Sussex Trading Standards offices.

Worthing:
West Sussex County Council
Centenary House
Durrington Lane
Worthing BN13 2QB
TEL: 01243-642124

Crawley:
West Sussex County Council
Centenary House
Woodfield Road
Crawley
West Sussex
RH10 8GO
TEL: 01243-642124
Email: trading.standards@westsussex.gov.uk
Website: www.westsussex/gov.uk/tradingstandards